Zoran Bet Privacy Policy

Before you provide a phone number, submit an identity document or request a withdrawal, you should understand how your information will be handled. Zoran Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to provide services, protect accounts and meet applicable obligations. For questions about Zoran Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and user communications. It applies to registered players, visitors and people who contact support before registration, whether in Addis Ababa or other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, sharing, storing and deleting it.

Who We Are

Zoran Bet is the service brand used by the operator identified in About Us. It provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Before registering, review the operator identification and License & Regulation information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish licensing or regulatory approval.

Information We Collect

The information required depends on your interaction with the service. Browsing does not require the same details as opening an account or completing customer due diligence. Collection should be limited to information necessary for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email address, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, identity verification records and information needed to prevent fraud. KYC means “Know Your Customer”: checks to establish identity and eligibility.
• Transaction data: deposit and withdrawal records, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information; recordings where used and appropriately notified.
• Responsible gaming data: selected limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive documents or information about another person unless specifically required through an authorized service channel.

How We Use Personal Data

We process Zoran Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, authorize payments and process deposits and withdrawals. Betting records support settlement of bets, winnings and bonuses, including checks against the applicable promotion rules.

Account and transaction records may help verify a withdrawal request or investigate unusual betting patterns. Security checks can identify suspected fraud, multiple accounts, payment abuse, bonus abuse and other suspicious activity. A verification request does not, by itself, mean that wrongdoing has been established.

Other purposes include improving the website, app, games and support; resolving complaints; sending important service notices; and supporting responsible betting measures. Relevant records may also be used to meet legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties where applicable. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop essential account or security notifications.

Legal Basis / Lawful Reasons

Depending on the purpose and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, processing must rely on valid consent. The applicable lawful reason depends on the information and activity involved; account registration is not blanket consent to every use.

You may ask which lawful reason applies to a particular activity. Where processing depends on consent, you may withdraw it, subject to applicable rules, without changing the lawfulness of earlier processing.

Cookies and Tracking

Cookies are small files stored on your browser or device. Cookies and similar technologies may maintain login sessions, remember preferences, protect accounts, analyse traffic and improve page performance. Marketing measurement may use these tools where allowed and subject to required choices.

Disabling essential cookies can affect sign-in or other account functions. Mobile browsers and apps may use different identifiers and settings, so review the controls on each device. See the Cookie Policy for more information about purposes and available choices.

Data Sharing

Zoran Bet does not sell personal data as a product. Necessary disclosures may involve payment processors, identity verification/KYC providers, hosting and cloud providers, analytics and security tools, customer support tools, and professional advisers. These third-party service providers are external organisations that help deliver or protect the service.

Access should be limited to the information and purpose required, with appropriate confidentiality, security and contractual controls. Information may also be disclosed to regulators, law enforcement or courts when legally required. A provider may have its own legal duties; review any relevant privacy notice presented during verification or payment.

International Transfers

Some providers may store or process information outside Ethiopia. Where this happens, transfers must follow applicable legal requirements and suitable safeguards. The protections and available remedies may differ between jurisdictions. You can ask about the arrangements relevant to your information without assuming that all betting account data remains within Ethiopia.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and applicable regulatory requirements. Different categories may need different retention periods; this policy does not assign an unverified fixed period.

Closing an account does not necessarily require immediate deletion of every record. For example, an unresolved payment dispute or a self-exclusion control may justify continued retention. When information is no longer needed, it should be securely deleted or anonymised, including through appropriate backup-management procedures.

Security Measures

Zoran Bet data protection relies on reasonable technical and organisational measures. Appropriate safeguards include encryption where suitable, access controls, secure login systems, security monitoring, staff confidentiality requirements, backups, fraud detection and internal handling procedures. No online service or transmission method can promise complete protection.

To support Zoran Bet account security, use a unique password, avoid shared-device access and never disclose passwords or one-time codes to anyone claiming to be support. Before using Zoran Bet login, check the domain against verified operator information; a padlock alone does not prove a website is genuine. If an app or APK is offered, verify its source before installation and review requested permissions. Report unfamiliar access or transactions promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons. Reasonable identity verification may be necessary to prevent disclosure to the wrong person.

1. Step 1: Use Contact Us and identify your enquiry as a Zoran Bet privacy request.
2. Step 2: Describe the information or account details concerned and the action requested. Do not include your password.
3. Step 3: Complete any proportionate verification requested through the official communication channel and keep the request reference.

You may also ask about the complaint-handling procedure and any right to approach a competent authority. Requests should be handled within applicable legal time limits.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Zoran Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, contact support so the account and records can be reviewed and appropriate action taken. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to apply responsible gaming controls and account restrictions. Some records may remain necessary after closure to help prevent restricted access. These purposes should not be confused with permission to target vulnerable players with promotions. See Responsible Gaming for available measures.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before choosing a payment option, compare disclosed fees, transaction limits, processing times and verification requirements—not only mobile convenience. Read the withdrawal procedure and promotion conditions before submitting funds or claiming a bonus. Payment authorization may require checks that are separate from the initial registration process.

Updates to This Policy

This policy may change when services, applicable laws, security practices or processing activities change. The current version will be made available on this page, with further notice of material changes where required. Review it when new features or verification requests affect your information, and contact support if a change needs clarification.